About us

A long family tradition, which has its origin in a small village in Sardinia called Desulo. Already by 1920 in the small family bakery they are preparing bread and sweets.

Elizabeth Todd, founder of the company, in 1980 he opened a workshop for the preparation of sweets in Cagliari, Via Cocco Ortu, near the town market of San Benedetto, once a hub for commerce and citizen still the center of food excellence. Over the years and with the steady growth of the manufacturing site of the bakery moved, until arriving in 2009 to the current headquarters of Elmas.

The selling point of Cagliari, in Baylle 25, was born in 2007, in the former headquarters of the historic delicatessen Cagliaritana "Wander". The restaurant has maintained the characteristics of traditional workshop of the small towns of Sardinia.

In 2014 it opens in Assemini the new store of Pastry Dulcis. Located in Sardinia 10, an important crossroads of the city life, the pastry maintains the characteristics of the historic store in Cagliari.

Last but not the purpose of Pastry is to guarantee your full satisfaction. If for some reason you are not satisfied with your order you can exercise your right of withdrawal, without penalty, within 10 working days from the day you received the products purchased on www.dulcispasticceria.it

The items must be delivered to the carrier within ten (10) working days from the date of receipt. Products can be returned by dispatching the package through the shipping agent indicated by the Seller, or through another shipping only after completing the Return Form that you find online in the Customer Service to get the return number.

You can not change the elected leader to another. Conditions for exercising the right of withdrawal The right of withdrawal is exercised properly if they are fully to the following conditions: The Return Form must be properly completed and submitted to ordini@dulcispasticceria.it within 10 working days from the date of delivery. Communication can be sent, within the same period, by registered letter to the Seller (to be confirmed, at your discretion, through registered mail within 48 hours; the products have not been used or damaged, the identification tag is still attached to the products with the disposable seal, products must be returned in their original packaging, the products must be returned to the Seller in a single shipment.

The Seller, in fact, reserves the right not to accept a single order returned and delivered at different times; return items must be delivered to the carrier within ten (10) working days from the date you received the products. If you have complied with all the conditions required, the Vendor will refund the price of the products purchased, remaining at your charge only the cost of the return, that is to say those for the return to the Seller of the products purchased.

If you decide to use the courier chosen by Dulcis Pastry for the shipment of products purchased you will not, however, perform in person the payment of costs of the return, it will be Dulcis Pastry to pay, on your behalf, the courier, holding redemption a sum equal to the cost previously incurred for the delivery to your home the products purchased.

In case however you decide to use a different shipping you must make personally pay the costs of return. You will be contacted if your return will not be accepted because it does not conform to the above conditions. In this case, you can choose to have the products delivered at your expense.

If you refuse this shipment the Seller reserves the right to retain the products and the amount paid for the purchase of products.

Timing and procedures for reimbursement

After the Seller has received the returned products and checked that all requirements have been met, you will receive an email confirmation of acceptance of the return. Whatever the mode of payment you used (credit card / debit card or cash on delivery), the refund is activated by the Seller as soon as possible, and no later than thirty (30) days from the date when it came to aware of your right of withdrawal, once verified that the withdrawal is made in compliance with the conditions imposed.

The time period for crediting or returning the amount you paid for the purchase of products depends on the method of payment used: purchase by credit card / debit: the time of redemption depends on the management company of the credit card / debit card but usually it occurs within two bank statements.

Please note that the value date of the crediting shall be the same, so you will not suffer any loss in terms of bank interest. purchase through PayPal (if available): refunds will be credited to your PayPal account and will be immediately visible.

The actual reimbursement to the credit card from your PayPal account depends on who issued the card. Cash on delivery: the refund is the account given by you, so the time of redemption depends on the correctness of your entries; normally the chargeback occurs within thirty (30) days.

Returns can be shipped by the courier indicated by the Vendor, using the pre-printed label that enclosed in the package. This method will allow the seller to pay for you, shipping, and checking at all times where your package. Contact the courier to arrange collection. If you decide to use, for the return of products, a carrier other than that indicated by the Seller, you will need to make in person to pay the costs of the return and remain at your charge the responsibility in case of loss or damage to the products during the transport